COVID screening bot launches for aesthetics

15 Jul 2020

Moneypenny, a telephone answering and live chat provider for healthcare sectors, has launched a new online COVID-19 self-screening bot.

The company explains that the tool will help clinics and surgeries check that members of the public are in good health before they visit.

This will be done by asking whether the potential patient is self-isolating, has any COVID-19 symptoms, has come into contact with anyone who has or is suspected of having the virus, or if they have been feeling unwell.

Healthcare providers can choose to integrate the bot into their online booking system, or share a link to a brand-customised page which hosts the bot. Users access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire to their chosen email address.

Joanna Swash, chief executive officer of Moneypenny, said, “We’ve developed this tool specifically to offer extra reassurance and give confidence to the sector and because it seemed a very natural extension to the support we already offer healthcare businesses. This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the healthcare sector operate safely. With an incredibly simple set up that takes less than 24 hours and no long-term contracts, we expect the screening bot to be a very welcome tool.”

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