Health and Social Care Complaint Adjudication Management Partners (HSCAMP) have unveiled an adjudication service for complaints made by patients after aesthetic procedures.
HSCAMP explains that practitioners and clinics can subscribe to the service whereby patient complaints are referred to a third party, potentially allowing complaints to be resolved in 28 business days without the need for an investigation or court appearance. Having a provision such as this in place can also be beneficial for CQC validation, the company states.
Plastic surgeon and co-founder Mr Rohit Seth said, “External adjudication through HSCAMP significantly enhances trust, accountability and efficiency in healthcare complaint management. By using the established principles of the PHSO and CQC, HSCAMP provides independent, transparent and data-driven solutions, fostering a culture of continuous improvement and support for healthcare providers and delivering better patient outcomes and satisfaction.”
