Dr Askari Townshend argues the importance of a skilful and thorough approach to handling inevitable legal complaints
In the last decade of performing aesthetic treatments, I have had two patients take legal action against me. As I believe I have treated over 15,000 in this time, I don’t think I’m doing too badly. If you treat enough patients, regardless of how good you are, the nature of the aesthetics industry means that you will probably receive a letter from a solicitor at some point in your career. If you don’t, either you haven’t done enough treatments, or you’ve been extremely lucky. The fear of receiving one of these letters affects our practice, whether we admit it or not. A clear example of this is the detailed paperwork we often use when delivering a simple, safe and relatively comfortable procedure such as botulinum toxin. This kind of procedure often has a consent form far…
