Clinic operations manager Beverly Moore discusses how to effectively collect patient feedback and use it to improve your service
Happy patients are key to a well-run, successful clinic. Regardless of how skilled thepractitioners who work in the clinic are, the reputation of your business depends on howyour patients review your services. If patients are satisfied with their treatment, not onlywill they come back, but they will recommend you to others. By listening to our patients’feedback, whether positive or negative, we can aim to improve upon the service we offer,keep patients happy and maintain a successful clinic. But unless you have an effective wayto collect and monitor feedback, it is impossible to get a proper picture of how they feelabout the service they have received and know where you need to make improvements.Documenting and evaluating their feedback gives us a better understanding of theirexpectations, as well as their likes and dislikes about our service. Sometimes these reportscan be rather…
